If you changed your mind about your purchase and no longer want the item, you may return it to Cocomelon Enterprise Pty Ltd t/a Sunprofit within 30 days of delivery, subject to the conditions below.
Return Conditions
To qualify for a return, the item must:
be unused and in a resalable condition;
be returned in its original packaging;
include all accessories, manuals, labels, and parts originally supplied;
have any seals intact, where applicable; and
not fall within any of our non-returnable product categories.
If the returned item does not meet these requirements, Sunprofit may decline the return and send the item back to you. In some cases, additional collection or re-delivery charges may apply.
What Happens Next
Once we receive your returned item, we will inspect it. If the return is approved, Sunprofit may, at its discretion and subject to applicable consumer laws, offer you one of the following:
a refund to your original method of payment;
store credit; or
an exchange or replacement, where applicable.
Refund processing times may vary depending on your bank or payment provider.
Items Not Eligible for Change-of-Mind Returns
Returns for change of mind may not be accepted for:
items that have been used, worn, installed, assembled, altered, or damaged after delivery;
items returned without original packaging, tags, accessories, or parts;
personalised, custom-made, or made-to-order items;
digital products, downloadable goods, vouchers, or codes;
products marked as non-returnable on the product page;
items that cannot be returned for health, hygiene, or safety reasons, where applicable.
Important Note
This change-of-mind return policy applies only where the product is returned in accordance with the above conditions. It does not affect your rights in relation to items that are incorrect, damaged on delivery, missing parts, or defective, which are handled under separate sections of Sunprofit’s Returns Policy.
